Helping those affected by the government shutdown

In response to the government shutdown, the below note was sent to JPMorgan Chase employees from JPMorgan Chase Chairman and CEO Jamie Dimon.

As the government shutdown drags on, I want you to know that we’re working hard to help our communities and our customers, just as we do whenever they are struggling. And we’re looking at other ways that we – and you – can help.

Right away in December, we reached out to customers to offer help and are automatically refunding their checking account overdraft and service fees. We also activated our Special Care Line with a team of specialists who have extended payments on customers’ car loans, provided 90-day relief on their mortgages, and removed minimum payments on their credit cards, limiting the impact on their credit reports. And we’re looking at ways to help small businesses, such as bridge loans for our customers seeking SBA real-estate loans.

Please help us get the word out to your friends, neighbors and family hurt by the shutdown, to call our Special Care Line at 888-356-0023. We’re here to help our customers, whether they’re a government worker, a government contractor or simply an employee at the diner across from a shuttered federal office.

Today, JPMorgan Chase is also committing $1 million to Feeding America and United Way Worldwide to provide meals, financial services, counseling, and other assistance to federal workers and their families who are in need. Employees can also contribute to these organizations. We will match employee donations and make volunteer opportunities available for those who wish to support these and other organizations stepping up.

We want a reasonable solution to the shutdown and want to see it end immediately. In the meantime, we continue to serve those who need help.

Thank you for all you do to drive our business forward and strengthen our communities, especially in times of great need.

Jamie Dimon, Chairman and CEO, JPMorgan Chase


Please consider donating to Feeding America or the United Way Worldwide.