How Chase is Helping Our Customers Impacted by Hurricane Harvey

A letter from Thasunda Duckett, CEO of the Consumer Bank at Chase.

Dear Chase customer,

Having grown up in Texas, my heart breaks for what's happening in our great state. The pictures coming out of Houston and the Texas and Louisiana coasts and the stories from our employees and customers are just unimaginable. At Chase, we hope to help as you work through this. We are donating $1 million to relief efforts by the Red Cross and other non-profits.

And here's what we are doing to help our customers in FEMA-declared areas:

  • Automatically waiving or refunding late fees for mortgage, credit card, business banking and auto loans and leases through September 24, 2017
  • Automatically waiving or refunding overdraft, service and ATM fees on consumer and business checking and savings accounts, also through September 24
  • Automatically providing a 90-day grace period on mortgage and home equity payments. We won't charge fees or send negative information to the credit bureaus during this 90-day time period
  • Opening branches as quickly as possible so you can talk to bankers and get to your safe-deposit box. We started reopening some on Wednesday, but this is going to take time and we appreciate your patience. Please check your Chase Mobile app or locator.chase.com for the latest information
  • Keeping our ATMs stocked with cash as much as possible.

We want to keep in touch with you to help you get back on track, so please update your contact information - especially your phone number and temporary address where we can reach you - on chase.com from the Profile & settings page.

Click here for more details on how we can help. If you have questions about any Chase consumer or small business account, please call our special-care line at (888) 356-0023.

From all of us at Chase, we wish you the very best in the days ahead

Thasunda Duckett
CEO of the Consumer Bank at Chase